DataBackNow Terms of Service

Effective Date: October 5, 2026
 
Welcome to DataBackNow. These Terms of Service ("Terms") govern your use of the website databacknow.com (the "Service") and the offline physical data recovery services operated by DataBackNow ("us", "we", or "our").
 
By accessing the website or submitting a storage device to us, you agree to be bound by these Terms.
 
1. Description of Service
 
DataBackNow provides physical diagnostic and data recovery services for storage devices (e.g., hard drives, SSDs, USB flashes). We do not offer digital file uploads or cloud services on our website. Customers must physically provide their media devices to our team for processing.
 
 
2. Service Fees, Invoicing, and Diagnosis Charges
 
  • Pricing Structure: We do not offer fixed subscriptions. Our pricing consists of delivery fees, diagnosis charges, and final service fees.
  • Diagnosis Charges: All devices submitted to us are subject to a fixed diagnosis charge, which represents the technical effort required to test and evaluate the media. This diagnosis charge is mandatory and non-refundable, even if we determine that the data cannot be successfully recovered.
  • Final Service Fee: The final service fee depends entirely on the specific type of storage media and the size/complexity of the data successfully recovered. We will provide an estimate or final quote after evaluating the physical device. You must approve the quote before we finalize the recovery process.
  • Payment: All diagnosis charges, delivery fees, and service fees must be paid in full according to the payment terms provided during invoicing before the recovered data and device are released to you.
 
3. Return Media Provision
 
  • Hardware Provision: DataBackNow will provide the new destination media device (e.g., external hard drive, USB flash drive) used to hold and return your recovered data.
  • Media Pricing: The cost of this return storage device will be itemized and included within your final invoice.
  • Warranty: Any warranty on the provided destination hardware is limited to the manufacturer’s warranty, and DataBackNow provides no independent warranty on the operational longevity of the replacement drive itself.
 
4. Immediate Deletion and Finality of Delivery
 
Because we adhere to a strict 0-day retention policy for security purposes, all copies of your recovered data are permanently wiped from our laboratory systems immediately upon completion and transfer to your new hardware. We do not keep backups. It is your sole responsibility to check the integrity of the data immediately upon receipt and to create your own duplicate backups. We cannot restore lost data once the hardware leaves our possession.
 
 
5. Pickup and Delivery Logistics
 
  • Methods: We utilize both our own in-house courier team and independent third-party delivery services to collect and return devices.
  • Transit Risk: While we use professional care when handling your items, DataBackNow is not liable for any physical damage, loss, or delivery delays caused by third-party courier services during transit.
 
6. Customer Warrants and Device Ownership
 
By submitting a storage device to us, you warrant that:
 
  • You are the legal owner of the device and the data contained on it, or you have explicit authorization from the legal owner to act on their behalf.
  • The device and its contents do not violate any applicable laws in the Republic of Cyprus.
 
7. Risk of Loss and Limited Liability
 
Data recovery is inherently complex, and damaged storage media can degrade further during diagnostic or recovery attempts.
 
  • You acknowledge that the device is already damaged prior to our receipt.
  • Limitation of Liability: To the maximum extent permitted by the laws of Cyprus, DataBackNow shall not be liable for any total loss of data, secondary damage to the media device, or any indirect, incidental, or consequential financial losses arising from our attempt to perform diagnostics or data recovery. Our total liability under any circumstances shall not exceed the total fees you paid to us for the specific service.
 
8. Abandoned Devices
 
If we attempt to contact you regarding an inspection quote, completed recovery, or return delivery, and you do not respond or clear outstanding invoices within 90 days, we reserve the right to consider the physical storage device and any recovered data abandoned. Abandoned devices may be safely destroyed or recycled in accordance with local regulations.
 
 
9. Governing Law
 
These Terms, our services, and any disputes arising from them shall be governed by and construed in accordance with the laws of Nicosia, Cyprus, without regard to its conflict of law provisions. You agree to submit to the exclusive jurisdiction of the courts located in Cyprus.
 
 
10. Changes to Terms
 
We reserve the right to modify or replace these Terms at any time. Material changes will be updated directly on this page with a revised effective date. Your continued use of our services after updates are posted indicates your acceptance of the revised Terms.
 
 
11. Contact us
 
If you have any questions about these Terms, please contact us at info@databacknow.com or use our Contact Form.